Terms of Service

Thank you for choosing to work with me to support your little one’s sleep. My role as a sleep consultant is to provide education, guidance, and emotional support to help you make informed decisions about your child’s sleep. All advice shared is based on evidence-informed, responsive approaches and tailored to your family’s goals and values.

Please note that my services do not replace medical advice. Always seek guidance from your GP, paediatrician, or other qualified healthcare professional for medical or developmental concerns.

Payment is required in full at the time of booking to secure your consultation. Prices are listed in Australian dollars (AUD) and may be subject to change at any time.

I understand that life with little ones can be unpredictable.

• More than 48 hours’ notice: You may reschedule or receive a full refund.
• 24–48 hours’ notice: You may reschedule once, but refunds are not available.
• Less than 24 hours’ notice or no-show: The session will be forfeited.

Packages that include multiple calls or support must be used within 6 months of your initial consultation date unless otherwise agreed in writing.

Each package includes specific levels of support (e.g. phone calls, text, or email).

• Unlimited text and email support refers to communication during your agreed support period only (e.g. two weeks following your initial consult).
• Messages sent outside the support period may not be responded to.
• I aim to reply within 24 hours during business days (Monday–Friday, 9am–5pm AEST).

All personal information shared during your consultation will remain confidential and securely stored. Your details will never be shared with third parties without your consent, except where required by law.

Sleep guidance and recommendations are educational in nature and are not intended to diagnose, treat, or replace medical care. You are responsible for deciding whether to implement the advice provided. I cannot guarantee specific sleep outcomes, as every child and family is unique.

All written materials, personalised notes, and Sleep Support Guides provided are for your personal use only. They may not be copied, shared, or distributed publicly without written permission.

By engaging in these services, you acknowledge that you are responsible for your child’s wellbeing and safety. I will not be held liable for any loss, injury, or outcome arising from the implementation of sleep advice.

By booking a consultation or purchasing a package, you agree to these Terms of Service.